Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JURNAL BISNIS STRATEGI

PENGARUH KUALITAS PELAYANAN DAN NILAI PELAYANAN TERHADAP LOYALITAS NASABAH PADA BANK BPD JAWA TENGAH CABANG SEMARANG Rusdarti, Rusdarti
JURNAL BISNIS STRATEGI Vol 13, No 1 (2004): Juli
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (976.89 KB) | DOI: 10.14710/jbs.13.1.54-65

Abstract

The aim of this research is to know the influence of service quality and service value to the customer loyalty of Bank BPD Semarang. The research that is used are descriptive and verification with survey method, and taking sample technique which is simple random sampling and the proportional allocation. The sample size is 120 customer. The primer data are collected through documentation and questioner. The data analysis which is used path analysis. The result of this research shows that influence service quality and service value are influence the customer loyalty of Bank BPD Semarang. The influencing is shown by determination coefficient R2 = 0, 7726 or as equal as72,26%. The influence of each (variable) to the customer loyalty is about 50,47% and 21,80%. The Customers give a good appraisal performance to the Bank BPD Semarang.
Co-Authors - Kardoyo A.A. Ketut Agung Cahyawan W Abdurrahman Abdurrahman Abdurrahman Abdurrahman Achmad Rifa’i, Achmad Achmad Rifai Achmad Rifky Hidayat, Achmad Rifky Achmad Slamet Agus Wahyudin Agustinus Sugeng Priyanto Ahsan, Muhammad Ahsan, Muhammad Ajie, Gregorius Rohastono Ajie, Gregorius Rohastono Ali Formen Ali Sunarso Aljileedi Mustafa Rayhan, Amyir Amaliah, Rizki Ambarwati, Novia Amin Pujiati Amin Yusuf Amiroh Ambarwatia Amurdawati, Ganis Anas Rohman Anas Rohman Andarweni Astuti Andarweni Astuti Andryan Setyadharma Ansori, Zakaria Al Apriliyanto, Moch Rizkhi Apriliyanto, Moch Rizkhi Ardliana, Benii Arief Yulianto Arief Yulianto Arifah, Novita Nurul Asma’ul Husna Asma’ul Husna Asri Purwanti Bambang Subali Beni Habibi Buana, Ganang Sukma Cahya Fajar Budi Hartanto Cahya Fajar Budi Hartanto Cahyo Budi Utomo Cordeanita, Yunisha Maria Dede Setya Ramadhan, Dede Setya Dwi Yuwono Puji Sugiharto, Dwi Yuwono Puji DWP Sucihatiningsih Eko Handoyo Eko Handoyo, Eko Emi Lestari Endang Sri Kurniatun, Endang Sri Etty Soesilowati Eva Banowati Fafurida Fafurida Fahritsani, Husna Fahrur Rozi Farid Ahmadi Farida Farida Farihatun, Siti Mega Faris Fanani Fauni, Arini Mayang Fauni, Arini Mayang Fauzia, Iqlima Fauzia, Iqlima Firdaus Firdaus Fitri Hartanto Fitria Martanti Fitria Martanti Gesti Sekar Santiwi Hanif Hardianto Harianingsih, Harianingsih Hartuti Hartuti Haryono Haryono Haryono Haryono Haryono Haryono Haryono Haryono Hendra Purwanto Heri yanto Hidayatun, Hidayatun Hidayatun, Hidayatun I Gusti Wayan Murjana Yasa I Ketut Sudiana I Made Sudana Ida Royani Idhar -, Idhar Ika Prima Melyana, Ika Prima Ikke Tutiana Mustiany, Ikke Tutiana Imanda, Mochammad Bisma Indra Gunawan Indrayana, Muhammad Alif Irma Shinta Dewi Irmaya, Heti Jean, Petronila Joko Widodo Joko Widodo Joko Widodo Ketut Sudarma Khasan Setiaji Khoirina, Amanatun Khoiriyah, Ummamatul Kistanti, Nurjanah Rahayu Komar, Zaenul Kusuma Putri, Septi L. Hendrowibowo Laelia Nurpratiwiningsih Lesta Karolina Sebayang MADE SUDANA Maftukin, M Maftukin, M. Mahmoud Ahmed Abdullah, Mahmoud Ahmed Maman Rachman Martanti, Wukirasih Wekas Martitah Martitah Masrukhi Masrukhi Maya Niahayah, Dyah Maya Niahayah, Dyah Meli Adriani Hotma Hasibuane Merakati, Indah Merakati, Indah MF, Nur Hanifah MF, Nur Hanifah Minati Etika Marlin, Minati Etika Miswari Miswari Mitasari, Lilis Muhammad Jailani Muhammad Jazuli Muhammad Juaini, Muhammad Muhammad Khafid Muhammad Samsudin Muhsin Muhsin Mulastin Mulastin, Mulastin Muna, Lina Fauzul Murwatiningsih Murwatiningsih, Murwatiningsih Mustofa Dasuki Nanan Abdul Manan Ni'mah, Naelatun Nina Farliana Nina Oktarina Novita Anggrahini, Dhela Nur Amilatus Saadah Nur Cholid, Nur Nur Rochmah, Nur Nurita Dewi, Nurita Nurma?ardi, Hilda Dhaniartika P. Eko Prasetyo Pitaloka, Lola Kurnia Praisti, Veronica Okming Prihandono, Dorojatun Priyanto, AT. Sugeng Pudaka, Deo Leko Pudaka, Deo Leko Purwadi Suhandini Puspitasari, Arum puspitasari, Arum Puspitasari, Saras Meilia Puspitasari, Saras Meilia Putri Titi Pertiwi R.C., Rifai R.C., Rifai Rabeea Mohammed Mansour Imleesha Ramadhani, Nisa Maulida Reda Prasetya Restuti, Merdhenita Rifa’i, Achmad Rifky Hidayat, Achmad Rifky Hidayat, Achmad Rizqiyawati, Ika Rodia Syamwil Rustianto, Arif Rustianto, Arif Sadam Fajar Shodiq Saleh Rusman, Saleh Samsudi . Samsudin Anis Santos, Richardus Dos Sari, Rapita Ulan Sari, Renita Septiawan, Hendras Simanjuntak, Agnes Pradina Simanjuntak, Agnes Pradina Siti Fatimah Siti Maghfiroh Siti Rahmawati Slamet Suroso, Slamet Soesanto Soesanto Soesanto Soesanto St. Sunarto, St. Steaven Octavianus Suci Nurhayati Sucihatiningsih Dian Wisika Prajanti Sucihatiningsih DWP Sugito, Ari Tri Sugito, Ari Tri Sugiyo Sunarto - Sunaryo Sunaryo Sungkowo Edy Mulyono Supraptono Supraptono, Supraptono Suwito Eko Pramono Suwito, Wagiran Suyatno Suyatno Taryadi Taryadi Therawati, Chusna Adzanin Titi Prihatin Titi Prihatin Titik Haryati Tjaturahono Budi Sanjoto Totok Sumaryanto Florentinus Tri Joko Raharjo Tri Suminar Ujiarto, Toto Ujiarto, Toto Ummi, Izzatul Utami, Wukir Cahya Wachidi Wachidi Wagiran Wagiran Wahyono Wahyono Wasino Wasino Wibowo, Yusuf Adi Widia Nur Jannah, Widia Nur Widiyanto Widiyanto Wijang Sakitri Wijiasih, Runtut Y L Sukestiyarno Y L Sukestiyarno Y. Titik Haryati, Y. Titik Yuar Ningga, Sintha Yuar Ningga, Sintha Yuli Kurniawati Sugiyo Pranoto Yuni Suprapto, Yuni Zahara, Izzah Zuliasanti, Kiki